DonutsVape respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, requesting samples, submitting a wholesale inquiry, or using our services.
This Privacy Policy explains what information we may collect, how we use it, and the choices available to you.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Company name
- Email address
- Phone number or WhatsApp contact information
- Shipping or billing information, when applicable
- Product interests and requested quantities
- Information related to sample, wholesale, or custom inquiries
- Any information you include in messages submitted through our website
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring pages, and general website usage information.
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and customer requests
- Provide product, sample, wholesale, and custom-order information
- Process and manage orders, where applicable
- Communicate about quotes, availability, shipping, and order status
- Provide customer support
- Improve our website, products, and services
- Prevent fraud, misuse, or security issues
- Comply with applicable legal obligations
We do not sell your personal information.
3. Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand website traffic, remember preferences, and improve the user experience.
We may also use third-party analytics or marketing services. These providers may collect information according to their own privacy policies.
You may be able to manage or disable cookies through your browser settings or through any cookie-management tools provided on our website.
4. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business and website, such as website hosting providers, payment processors, shipping providers, analytics providers, email services, and other business service providers.
We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or business.
We do not sell or rent personal information to third parties for their own independent marketing purposes.
5. Data Security
We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling business transactions, maintaining business records, resolving disputes, and meeting legal obligations.
7. Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information, which may include the right to request access, correction, deletion, or information about how your personal information is used.
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.
8. Third-Party Links
Our website may contain links to third-party websites or services.
DonutsVape is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, or applicable requirements.
When changes are made, the “Last Updated” date at the top of this page will be revised.
11. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us: